Refund policy

Refunds

At Nicky's Luxuries, we strive to ensure that your shopping experience is seamless and that your products arrive in perfect condition. However, we understand that sometimes accidents happen during transit. If you receive a damaged product, please follow the steps below to resolve the issue:

1. Inspect the Package: Upon receiving your order, carefully inspect the package for any signs of damage. If you notice any visible damage to the outer packaging, please take pictures as evidence.

2. Document the Damage: If you find that the product inside the package is damaged, take clear and detailed photographs of the item from different angles. These pictures will help us assess the extent of the damage.

3. Contact Us: Once you have documented the damage, please reach out to us as soon as possible. You can contact us via email at nickyswaxmelts@gmail.com. In your email, include the pictures of the damaged product, your order number, and a brief description of the issue.

4. Discussion and Resolution: We will review your case and get back to you within 24-48 hours. We may request additional information or clarification if needed. We will discuss the available options, which may include a refund or a replacement product, depending on the circumstances.

5. Return or Disposal: In some cases, we may request that you return the damaged product to us. If this is necessary, we will provide you with detailed instructions on how to proceed. If we do not require the return of the damaged item, we will provide guidance on its proper disposal.

At Nicky's Luxuries, we take product quality and customer satisfaction seriously. We understand the inconvenience of receiving a damaged item, and we will do our best to resolve the issue promptly and to your satisfaction.